The Reform Coordination and Service Improvement Department (RCSID) hitherto Ministerial SERVICOM Unit was upgraded to a fully fledged Department in August 2014 by virtue of a Circular from the Office of the Head of the Civil Service of the Federation (OHCSF), creating and realigning certain Departments in Ministries, Departments and Agencies (MDAs). The Department has the mandate to cascade and ensure effective implementation of the Federal Government’s Reform Initiatives in the Federal Ministry of Budget and Economic Planning (FMBEP).

Vision

To be an effective and efficient change agent for quality and innovative service delivery institution towards the growth and development of NPC and the national economy at large.

Mission

To promote service excellence in NPC compliance and reforms for continuous optimum quality improvement and satisfaction for the public.

FUNCTIONS OF THE DEPARTMENT

The followings are the functions of the Department:

  1. Serves as the focal point for driving all changes, reforms, innovations and improvement efforts of the government within the Ministry in line with the overall framework set by the Bureau for Public Service Reforms (BPSR), Office of the Head of the Civil Service of the Federation (OHCSF) and other Agencies of Government
  2. Coordinates, drives, monitors and reports on the Reform Agenda of the Ministry;
  3. Troubleshoots service failures and develops proposals to address them
  4. Researches and identifies good practices that can be adopted/adapted to improve service delivery in the Ministry’s processes;
  5. Manages, drives and Coordinates  SERVICOM aims and initiatives in the Ministry;
  6. Supervises and evaluates the Parastatals under the purview of the Ministry to ensure compliance with SERVICOM guidelines;
  7. Develops and launches initiatives to drive and mainstream a continuous service improvement culture within the Ministry;
  8. Supports the Management of the Ministry in articulating and coordinating its change agenda in line with service policies and standards;
  9. Institutes a Complaints Procedure including grievance and redress mechanism for the Ministry;
  10. Provides Secretariat for the Ministerial SERVICOM Committee and  implements all its decisions;
  11. Ensures implementation of Executive Order 001 in the Ministry;
  12. Liaises with the Departments in the Ministry to develop, refine, improve and recommend more efficient processes of activities for the Ministry to achieve its mandates;
  13. Support OHCSF in cascading the contents of the Federal Civil Service Strategy and Implementation Plan (FCSSIP 2021-2025) and the implementation of the Plan;
  14. Develops and deploys Change Management Tools and Practices to institute sustainable improvement in the Ministry;
  15. Identify processes, systems and service gaps in the Ministry and liaise with Bureau of Public Service Reform (BPSR) and OHCSF to develop intervention programmes to eliminate such gaps; 
  16. Manage and drive Anti-corruption and Transparency Unit (ACTU) in the Ministry;
  17. Carries out independent survey of services provided to citizens and staff by the Ministry of Budget and National Planning, i.e adequacy, timeliness, and customer’s satisfaction and widely publicize the results to keep citizens fully informed.

STRUCTURE OF THE DEPARTMENT

The Department has Three (3) Divisions, namely: Reform, Service Improvement and Service Innovation

 

 

ACTIVITIES PERFORM BY THE DEPARTMENT

  • Effectively coordinated the development of the Ministry’s Standard Operating Procedure (SOP) in collaboration with Other Departments and Office of the Head of the Civil Service of the Federation (OHCSF);
  • Production of Attitudinal Change Management framework for successful implementation of Open Government Partnership
  • Production of the Ministry;s Whistle Blowing Policy / Guidelines
  • Inauguration of the Ministerial SERVICOM Committee in the Ministry
  • Organized workshop for the awareness of FCSSSIP-25 and its six (6) pillars for the staff of the Ministry;
  • Production of FMFBNP Change Management Framework/ Guideline
  • Development and implementation of Integrated Service Charter document for the Ministry
  • Preparation of reviewing and re-alignment of the Ministry’s Integrated Service Delivery Charter is on-going
  • 3-Day Sensitization Workshop was successfully held for the staff on “Effective Compliance to Freedom of Information Act” in the Ministry Policy in collaboration with the Federal Ministry of Justice;
  • Organized quarterly stakeholders Dialogue meeting on Reform policies /Technical session for the Review of the Draft Integrated Service Charter of FMBEP
  • Organized an In-house Sensitization Workshop on Reward and Consequence Management
  • Organized an In-house Sensitization Workshop on performance Management tools

Department ​

Recent Posts