5 day Specialized Reform/ Servicom Training Programme for the Officers of RCSIV Department and other deapts/units and Parastatals of MBNP held on Monday 23rd -27th May, 2016. The Programme was declared open by Hon Minister of State, Hajia Zainab Ahmed

Papers Presented/ delivered are :

Developing and Using Key Performance Indicator (KPIs)​

Developing Customized M&E Framework For Reform/Service Delivery

Introduction to change management

Preparation of Work Plan and Tracking Work plan

Performance Management

Business Process Re-engineering (BPR)

Role of Communications in a Reform Arena

Strategies For Counteracting Reform Headwinds

Concept in Project Management

M&E in Project Cycle Management

Understanding the SERVICOM index

Overview of NSPSR for Budget and National Planning

Reform Reporting

Setting Service Standards for MB&NP