5 day Specialized Reform/ Servicom Training Programme for the Officers of RCSIV Department and other deapts/units and Parastatals of MBNP held on Monday 23rd -27th May, 2016. The Programme was declared open by Hon Minister of State, Hajia Zainab Ahmed
Papers Presented/ delivered are :
Developing and Using Key Performance Indicator (KPIs)
Developing Customized M&E Framework For Reform/Service Delivery
Introduction to change management
Preparation of Work Plan and Tracking Work plan
Performance Management
Business Process Re-engineering (BPR)
Role of Communications in a Reform Arena
Strategies For Counteracting Reform Headwinds
Concept in Project Management
M&E in Project Cycle Management
Understanding the SERVICOM index
Overview of NSPSR for Budget and National Planning
Reform Reporting
Setting Service Standards for MB&NP