Reform Coordination and Service Improvement (RCSI) Department was upgraded to a full Department from being a Ministerial SERVICOM Unit in August, 2014, as a result of a Circular from the Office of the Head of the Civil Service of the Federation (OHCSF) creating and realigning certain Departments in Ministries, Departments and Agencies (MDAs). The Department is responsible for the coordination of effective implementation of all Federal Government’s Reform Initiatives in the Ministry.
SERVICES PROVIDED BY THE DEPARTMENT: The following are the functions of the Department:
Serve as the focal point for driving all changes, reforms, innovations and improvement efforts of the government within the Ministry in line with the overall framework set by the Bureau for Public Service Reforms (BPSR), Office of the Head of the Civil Service of the Federation (OHCSF) and other Agencies of Government
Coordinate, drive, monitor and report on the Reform Agenda of the Ministry;
Troubleshoot service failures and develop proposals to address them
Research and identify good practices that can be adopted/adapted to improve service delivery in the Ministry’s processes;
Manage, drive and Coordinate SERVICOM aims and initiatives in the Ministry;
Supervise and evaluate the Parastatals under the purview of the Ministry to ensure compliance within SERVICOM guidelines;
Develop and launch initiatives to drive and mainstream a continuous service improvement culture within the Ministry;
Support the Management of the Ministry in articulating and coordinating its change agenda in line with service policies and standards;
Institute a Complaints Procedure including grievance and redress mechanism for the Ministry;
Provide Secretariat for the Ministerial SERVICOM Committee and implement all its decisions;
Ensuring implementation of Executive Order 001 in the Ministry;
Liaise with the Departments in the Ministry to develop, refine, improve and recommend more efficient processes of activities for the Ministry to achieve its mandates;
Support OHCSF in cascading the contents of the Federal Civil Service Strategy and Implementation Plan (FCSSIP 2021-2025) and the implementation of the Plan;
Develop and deploy Change Management Tools and Practices to institute sustainable improvement in the Ministry;
Identify processes, systems and service gaps in the Ministry and liaise with Bureau of Public Service Reform (BPSR) and OHCSF to develop intervention programmes to eliminate such gaps;
Manage and drive Anti-corruption and Transparency Unit (ACTU) in the Ministry;
Carried out independent survey of services provided to citizens and staff by the Federal Ministry of Budget and Economic Planning, i.e adequacy, timeliness, customer’s satisfaction and widely publicize the results to keep citizens fully informed.
Promote quality assurance and best practices